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FAQ

Duties and taxes
 

Am I Required to Pay Customs Duties and Taxes in My Country?

To begin with, not included in our prices are the VAT and customs duty of your country. VAT is sufficient for European countries; an A.TR certificate is enclosed for customs tax exemption and deduction.

Participation in membership

1. Why should I consider subscribing? Could I purchase without registering as a member?

By logging in as a guest at www.bykani.com, no registration is required. However, we recommend that you register for purchasing so that you can monitor your orders, communicate with us, and receive updates on the status of your purchases.

2. Should my membership information be updated?

We recommend that you update your membership information whenever it becomes necessary, as any modifications will be reflected in the contact details you provided during registration, including current order information.

3. I am unable to recall my password; what do I do?

A reminder of your new password will be delivered to the email address you provided during registration (select "Forgot password?" and input that address).


Shopping

How do I navigate the bykani.com website?

Registering or logging in to www.bykani.com.com immediately enables you to begin purchasing. You may conduct a search for the items that pique your interest, add them to your purchasing container once you have selected the desired color and size, and complete the transaction by entering your payment and delivery details.

2. Can I purchase from any location on the planet?

Easily place orders from any location in the world by visiting bykani.com.


Size

1. What size jacket should I purchase?

The majority of by Kani jackets have a tailored silhouette. We are delighted to furnish precise garment dimensions upon written request. For further sizing information, please refer to the Size Chart included in the product's image gallery.

 

Shipping

How quickly can I receive my Order?

In order to maintain our elevated standards, orders are processed within 6 to 8 business days from the date of payment, Monday through Friday. Typically, delivery occurs within 10 to 14 business days.

You may use the tracking number provided to you once the order has been dispatched to monitor its status on our website or the website of the official shipping carrier.

2. The carrier of my order is which courier service?

We ship via DHL Express, and your order will not be processed for shipment until all payment and delivery information has been confirmed.

Orders destined for E.U. should be delivered within 2 to 3 business days.

Orders destined for U.S. and Canadian destinations are expected to be delivered within a time frame of 3 to 6 business days.

The delivery time for orders to other countries is 4 to 7 business days.

Signing for each and every delivery is mandatory, as we require verification of delivery. Without your signature, we are unable to authorize the delivery; therefore, please ensure that you are present to sign for the package. The order's status can be monitored through the 'Order History' tab accessible within your account.Any estimated delivery date or time that we provide is for illustrative purposes only. We shall not be held responsible for any loss or damage that may occur as a consequence of delivery delays.

3. What is the cost of the transportation fee?

There will be no shipping charges incurred by you. Free international shipping.

4. What are the options for modifying the delivery address of a previously sent order?

Sadly, not; therefore, please ensure that an appropriate delivery address is provided.


Payment and Refund

1. What is the payment procedure for my order?

Payment may be made using either a credit or debit card and bank transfers.

 

How do I initiate a bank transfer payment?

 

Our bank information is listed below.

 

Title : KANI LEATHER DERI LIMITED ŞİRKETİ

Address : Gökalp Mahallesi, 39. Sokak, No: 59, Zeytinburnu / ISTANBUL / TURKEY

Bank Name & Branch : Kuveyt Turk , Zeytinburnu ( Istanbul/Turkey )

USD : TR490020500009760529000101

EUR : TR220020500009760529000102

GBP : TR650020500009760529000104

TL : TR330020500009760529000001



2. Can an order be canceled through www.bykani.com?

You may submit an inquiry via email (bykani@kanileather.com) if your order has not yet been allocated for shipment. If you made your payment via credit card, you will receive a credit card refund once your order cancellation request has been approved. Refunds are subject to variation based on the bank's processing system. We ask that you monitor the situation via your financial institution.

3. Am I permitted to return items purchased from bykani.com?

a. Customer satisfaction is our primary objective following your purchase at bykani.com. We will gladly assist you in returning your product in a timely manner, provided that you meet the following conditions.

I. Products with an invoice date no older than 30 days, intact hang tags and warranty tags, resalable nature, and undamaged and torn labels may be returned to the following address along with all accessories, upon completion of the enclosed return form. Infractions of the terms and conditions will not be recognized as refunds; payment in full must be made at the time of delivery. We therefore advise you to test your products as soon as possible, taking care not to damage them in the process, and to return any nonconforming items for a refund as specified above.

You are able to ship using DHL Cargo.

b. An email notification will be sent to you upon receipt of the returned cargo. Once the eligibility of returned products has been verified in accordance with the return conditions, the refunds will be deposited into your bank account, less any customs fees, VAT, and banking charges. Your bank will issue your refund in the same manner that you initially remitted funds to your payment instrument. This procedure's rate is wholly contingent on the operations of your bank. When it comes to returns, the return price is reduced by the amount of freight and other expenses that were included in the initial shipment.

4. Where is my order to be returned?

Title: KANI LEATHER DERI LİMİTED ŞİRKETİ

Gokalp Mahallesi, 39. Sokak, No:59/A, 34020 Zeytinburnu / ISTANBUL / TURKEY 

5. What are the conditions for returns?

a. The date of the invoice cannot surpass a total of 30 days.

b. The product must be undamaged and retain the tamper seal labels from tampering.

c. Logos and product identifiers, if present, should not be eliminated.

d. Other consumers should be able to resell the product.

Our website features a distance sales contract that contains comprehensive provisions pertaining to the return procedure.

7. When can I anticipate receiving my refund?

a. Once your returns reach our warehouse, they will be inspected for eligibility, and any transactions involving your eligible products will be finalized and refunded within 14 business days (due to customs). Bykani.com will expedite the processing of your refund and correspond with you via email. The time required to receive a refund after this point will differ by bank procedure.

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